FAQ

Edit Account

• How can I edit my profile?
• Can I change my email address?
• My email address is locked
• How do I log out?
• How can I delete my account?

Friends & Privacy

• Can I change my privacy settings for specific people?
• How many friends can I add?
• Can I delete a friend off my list?
• Can I share my location with friends who are not on iSharing?

Location and Accuracy

• My Location is not very accurate.
• What do "~X mins/hours/days" mean?
• What is the red circle around a user?
• My friend has been stuck at the same location.

Alerts Features

• Place Notifications are too late
• I'm not getting any notifications.
• I'm getting too many constant notifications.
• How do I manage places for my Group?
• How do I turn off place alerts from my group?

Premium Service and Payment

• How can I cancel my subscription?
• Does iSharing offer Family Plans?
• Can I share my Premium Service subscription?
• How can I use Premium Service through my group?
• I need to change my payment method
• Can I get a refund for my subscription?

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General

• Troubleshooting the “Unknown Error: code=-1200” on iOS
• [Android] Cannot See Google Maps? (Map is blank)
• [Android] How to Resolve Screen Flickering Issue
• How to Log in to the Web App with Apple and Facebook Accounts
• How to find my lost phone
• [Android] I'm getting a Google Play Services error message.

See all 11 articles