FAQ

General

• My Driving Report data is missing.
• [Android] How do I turn on/off Driving Report?
• What is Driving Report?
• [Android] My location does not update in realtime
• [Android 11] I'm getting a "Network Error" message OR my friend's location isn't updating.
• How can I delete my account?

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Friend management

• Can I delete a friend off my list?
• How many friends can I add?
• What do "~X mins/hours/days" mean?
• Can I change my privacy settings for specific people?
• How can I invite a friend?

Push Notification

• [iOS] I get notifications that say "Update Location"
• [Android] How to turn off "Update location..." notifications
• What is Nearby(zone) Alert?
• Place Notifications are too late
• I'm getting too many constant notifications.
• I'm not getting any notifications.

Location and Accuracy

• [VIVO device] Why doesn't my location update automatically?
• How often does iSharing update my location?
• Location History - GPS Off/ Wifi Off / Power Saving / Motion Off
• Background Location Permission in iOS13
• Sometimes the location disappears at the history
• What is the gray/orange dot in Location History?

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Premium Service and Payment

• How can I cancel my subscription?
• [iPhone] How can I set up Family Sharing?
• Can I get a refund for my subscription?
• Does iSharing offer Family Plan?
• I'm subscribed to Premium Service, but it's not activating
• I changed my device and I need to restore my Premium subscription.