Android devices now have a battery optimization mode that essentially puts apps to sleep if you haven't engaged with the specific app in a while. If Battery Optimization is turned on an Android device, the user's location will not update and they might appear to be stuck in the same location until they open the app.
Please make sure that iSharing is excluded from this battery optimization, as it can significantly impact real-time location updates.
General Android (e.g. Nexus, Pixel, LG..)
Android 12+
- Settings > Apps & notifications > iSharing > Battery > Unrestricted
Android 11
-
Settings > Apps & notifications > Special app access > Battery optimization > change “Not optimized” to “All apps” > iSharing > Don’t optimize
Samsung
Android 12+
- Settings > Apps > iSharing > Battery > Unrestricted
Android11
-
Settings > Apps > top-right menu > Special access > Optimize battery usage > change “Apps not optimized” to “All” > turn off for iSharing