If you have an iOS device and your location is not updating please follow the troubleshooting steps described below.
Also, if your friends location is not updating on your device and they have an iOS device, please refer them to this page. 👍
You may check the location service and WiFi setting on your phone. It's important that both GPS and Wifi(even if they are not connected) are activated on your phone.
Please note that accuracy depends on many factors, such as your environment and your phone. There is moments when the highest accuracy will not be available(underground for example)
Please refer the below instruction for the detail.
Enable Location Service 🔄
- Settings > Privacy > Location Services > iSharing > "Always"
- [iOS10] Settings > General > Background App Refresh > On , iSharing > On
Turn on Wi-Fi
iSharing uses Wi-Fi signal to estimate a current location when GPS signal is not available(indoor or underground). We recommend you to turn on Wi-Fi even if you don’t use it.
- Settings > Wi-Fi on
Make sure Internet connection is active
Since iSharing updates your location via 3G/LTE/WiFi, your iPhone always should be connected to the internet.
- Settings > Cellular > Cellular Data "on", iSharing "on"
Disable Low Power Mode 🔋
If enabled, these settings can prevent iSharing from running in the background. Therefore, your location will only be updated for your friends when you open the application.
To check, go to Settings > Battery > and verify that Low Power Mode is disabled.
Do not remove the app from background
iSharing need to keep communicate with an iPhone even if it is under background. Don't worry about the battery consumption. iSharing consumes just 1% of battery life over 24 hours.