If you have a Huawei device and your location is not updating please follow the below steps.
Also, if your friends' location is not updating on your device and they have a Huawei device, please refer them to this page.
Enable Location Services
iSharing will not be able to detect your location if location services are turned off.
EMUI 8
- Settings > Security & privacy > Location access > enable Access my location & set to Use GPS, Wi-Fi, and mobile networks
Give iSharing Permission to Access Location
EMUI 8
- Settings > Apps & notifications> Apps > iSharing > Permissions > Your Location > enable
Make sure Internet connection is active
Since iSharing updates your location via 3G/LTE/WiFi, your device always should be connected to the internet.
Turn on Wi-Fi
iSharing uses Wi-Fi signal to estimate a current location when GPS signal is not available(indoor or underground). We recommend you to turn on Wi-Fi even if you don’t use it.
- Settings > Wi-Fi on
Enable Mobile Data Usage
EMUI 8
- Settings > Wireless & networks > Mobile network > Mobile data > ON
Disable Data Saver / Data Restriction
EMUI 8
- Settings > Wireless & networks > Mobile data > Data saver > OFF
Turn off Battery Saver and/or Battery Optimizations 🔋
iSharing should be running in the background. But if battery optimizations is activated, Android forces to kill iSharing process.
To turn off battery optimizations for an app:
EMUI 8
- Settings > Battery > Power saving mode > OFF
- Settings > Apps & notifications > Apps > iSharing > Battery > Launch > disable Manage automatically & enable all Manage manually
EMUI 7
- Settings > Battery > Power saving mode > OFF
- Settings > Apps > iSharing > Battery > Close after screen locked > OFF
EMUI 6
- Settings > Battery > Power saving mode > OFF
- Apps > iSharing > Battery > Keep running after screen off > ON
Check 3rd party auto-clean application
Some third party auto-cleanup applications can prevent iSharing from running. If you have downloaded any cache cleaning or memory cleaning apps. please verify that iSharing is exempt.
Lock iSharing from being forced closed by the Task Manager
Extremely important as it can completely stop iSharing from running when not opened.
From the home screen, click on the lower right square menu icon to enter the multitasking interface. Find the iSharing screen and tap the lock icon. (pictured below).
When the lock is enabled, iSharing will not be forced closed when you click the "🗑️" (shown below) to clear memory.
**Please do not kill iSharing by swiping. If you do this, iSharing will be killed in the background. iSharing cannot update your location or receive your friend's location if killed.
Reboot the phone
In some cases, the device could lose the connection with the location service. In this situation, rebooting the device will resolve the problem.