Issue:
Some users have encountered an error message saying “Unknown error: code=-1200” when attempting to use the iSharing app on iOS devices. This error prevents users from accessing the app’s features.
Cause:
This issue has been identified as being caused by certain antivirus apps, such as McAfee, installed on your device. These antivirus apps can interfere with SSL certification, leading to connection issues with the iSharing server.
Solution:
To resolve this issue, follow these steps:
1. Check Your Antivirus App:
•If you have McAfee or any other antivirus app installed on your device, temporarily disable it and check if the error persists.
•If disabling the antivirus app resolves the issue, you may need to adjust the app’s settings to allow the iSharing app to function properly, or consider switching to a different antivirus solution.
2. Update Your Antivirus App:
•Ensure that your antivirus app is up-to-date. Sometimes, updating the app can resolve compatibility issues with other apps on your device.
3. Check Certificate Trust Settings:
•Go to your iPhone’s Settings > General > About > Certificate Trust Settings.
•Ensure that any necessary certificates for the iSharing app are trusted.
•If you are unsure about which certificates should be trusted, please contact our support team for guidance.
4. Reinstall iSharing:
•If the error persists, try uninstalling and then reinstalling the iSharing app. This can help reset any configurations that might be causing the error.
5. Contact Support:
• If none of the above solutions work, please reach out to our support team for further assistance. Provide details of the error message and any antivirus software you are using.
Preventive Measures:
To prevent this issue from occurring in the future, ensure that your antivirus software is compatible with the iSharing app and that it allows SSL certificates from trusted sources.
We apologize for any inconvenience caused and are working closely with antivirus providers to ensure better compatibility and a smoother experience for our users.
Contact Us:
For further assistance, please contact our support team here.