Please first check that your account is subscribed to the premium service. You can check by the following:
- Google Play Store (or App Store)> Make sure you're signed in with the account you purchased the Premium service
- Verify that your payment was successful
- [iOS] Settings > Your name > SUBSCRIPTIONS > "iSharing" > Check if iSharing is subscribed
- [Android] Play Store > menu(top left) > Subscriptions > Check if iSharing is subscribed
Once your subscription is confirmed, please restore your premium subscription in the iSharing app, like so:
- iSharing > Menu> Settings> Restore
If you are trying to recover your Premium Subscription after a device change, please visit this page.