I'm subscribed to Premium Service, but it's not activating

Please first check that your account is subscribed to the premium service. You can check by the following:

1. Google Play Store (or App Store)> Make sure you're signed in with the account you purchased the Premium service
2. Verify that your payment was successful
   •  [iOS] Settings > Your name > SUBSCRIPTIONS > "iSharing" > Check if you're subscribing to iSharing.
   •  [Android] Play Store > menu(top left)  > Subscriptions > Check if you're subscribing to iSharing.

Once your subscription is confirmed, please restore your premium subscription in the iSharing app, like so:

• iSharing > Menu> Settings> Restore 

If you are trying to recover your Premium Subscription after a device change, please visit this page.